Our Process - From Order To Completion
At Bespoke Garden Buildings, we ensure a smooth and transparent process from the moment you place your order to the final handover of your beautifully crafted garden room or annexe. Our structured approach keeps you informed at every stage, covering everything from initial deposit and contract agreements to site surveys, manufacturing, delivery, and expert installation.
​
Once your deposit is received, we conduct a detailed survey to finalise specifications before beginning the manufacturing process. As your build progresses, our team coordinates delivery, installation, and final checks to guarantee quality and satisfaction. Upon completion, we provide warranties, electrical certificates, and guidance on caring for your new space.
With a clear timeline and dedicated support, we make the journey to your dream garden building effortless. If you have any questions, our team is always here to help.
​
Please read below for the step by step guide.
Process Guide
Survey Stage
​
Once fully deposited, the next step is our surveyor visiting to check all elements of the order. This usually takes place 8-10 weeks prior to your installation week commencing on your contract and will provide a site and logistical survey. This is the time when any alterations and additional items are discussed with the surveyor and any (VTC) variations to contract are revised. Once the VTC’s are agreed the project will enter the manufacturing process and no further changes can be made.
Before this visit, any landscaping or removal work that needs to take place to clear the area (that we have not agreed to undertake ourselves) should be completed to allow for an accurate survey.
​
Manufacturing Stage
​
The manufacturing process usually takes 6-7 weeks, so this is the time when the stage 2 payment of 35% as per your contract becomes due and we will send you an email reminder. This is the time when you should arrange your insurance cover in advance of the delivery stage as the risk passes on delivery.
​
Delivery Stage
​
The delivery date is usually determined approximately 7 days prior to the build start date but is subject to weather conditions. We will normally deliver in one day but that’s depending on the size of the build, the logistics of the site, access and location, which can result in a multiple of deliveries. The installers will usually start the build within 7 days after delivery has taken place.
​
Construction Stage
​
Either H.O. or our installation team will advise on the actual start date as it is subject to completing the previous project and prevailing weather conditions, but once they start it will be a continual process through to handover.
48 hours after commencement of the build, the stage 3 payment (35%) will be due as per your contract.
​
Completion Stage
​
Once the building has been assembled the installers will hand over the building. They will then run through a comprehensive checklist, including handing over the keys and running through all the electrics etc., and you are then able to start using your building. At this point the final balance of 5% is due for payment (within 48hrs).
Once the final balance is paid we will generate and forward the Warranties and electrical certificates.
​
Sometimes adjustments become necessary, but we usually recommend that you leave around 12 weeks to let the building settle. We do not recommend decorating for around 8 weeks to allow the plastering to dry fully .If at handover there are any outstanding items that need to be attended to, then they will be listed by the installers or one of our installation managers/ Surveyors and will be confirmed in writing regarding the outstanding work, which will then be scheduled within 14 days after the final balance has been settled as above.